Think of us as first responders for your technological emergencies. We’re ready to log, track and remediate issues with your computer systems, servers or network infrastructure at a moment’s notice. Our IT help desk services include a team of knowledgeable engineers that are dedicated to addressing any issue—from password changes to system crashes—in a friendly and professional manner.
We understand that problems don’t always happen during business hours. Our remote technicians stand ready to provide assistance at any time—days, nights, weekends and holidays. And, when you require on-site assistance, we get the job done based on your timetable—not ours.
Enjoy instant access to live, experienced tech support engineers located here in the United States. Simply call our toll-free number, or contact us via email, instant messenger or Xterra web portal. We track all tech support calls to ensure resolution and provide email receipts for your records.
PC and Mac support is available on-site, by phone or live remote control. Our IT support engineers remotely diagnose and resolve issues more than 90% of the time. On-site IT support—even after hours—is available whenever it’s needed.
Viruses, power outages and hardware failures—all unexpected events that can bring your systems to a screeching halt, leaving you paralyzed. Our technicians are available 24/7/365 to restore your operations in case of an emergency.
Bring-your-own-device policies are cost-effective but require unique security measures. Xterra specialists maintain anti-virus software, audit passwords, firewalls and other security measures before viruses, adware and spyware can cause any harm to your infrastructure.