Reliability is Our Middle Name (Well…if We Had One)
REAL PEOPLE SOLVING YOUR REAL-WORLD IT PROBLEMS 24/7/365
Think of us as first responders for your technological emergencies. We’re ready to log, track and remediate issues with your computer systems, servers or network infrastructure at a moment’s notice. Our IT help desk services include a team of knowledgeable engineers that are dedicated to addressing any issue—from password changes to system crashes—in a friendly and professional manner.
We’re Here On Your Schedule, Not Ours
TECHNOLOGY TROUBLES CAN STRIKE AT ANY TIME—WE’RE HERE WITH SOLUTIONS
We understand that problems don’t always happen during business hours. Our remote technicians stand ready to provide helpdesk assistance at any time—days, nights, weekends and holidays. And, when you require on-site IT support in San Francisco, we get the job done based on your timetable—not ours.
Connect to Your Potential
WITH ON-DEMAND TECHNICAL EXPERTISE
ALWAYS REACH AN IT EXPERT
Enjoy instant access to live, experienced tech support engineers located here in the financial district downtown San Francisco. Simply call our toll-free number, or contact us via email, instant messenger or Xterra web portal. We track all tech support calls to ensure resolution and provide email receipts for your records.
IT SUPPORT YOU CAN COUNT ON
PC and Mac support is available on-site, by phone or live remote control. Our IT support engineers remotely diagnose and resolve issues more than 90% of the time. On-site IT support—even after hours—is available whenever it’s needed.
GAIN PROACTIVE PROTECTION
Viruses, power outages and hardware failures—all unexpected events that can bring your systems to a screeching halt, leaving you paralyzed. Our technicians are available 24/7/365 to restore your operations in case of an emergency.
Bring-your-own-device policies are cost-effective but require unique security measures. Xterra Solutions IT support specialists maintain anti-virus software, audit passwords, firewalls and other security measures before viruses, adware and spyware can cause any harm to your infrastructure.